Contact our Technical Support Team

We are sorry that you are experiencing technical difficulties with the website or the payment of your premiums.

We would like to suggest that before sending us an email, you visit our Frequently Asked Questions page(s). There are tons of answers to all sorts of questions there, and in particular, Support and/or Payment & Costs questions .

Please click here to go to our Frequently Asked Questions. If you don't find the answers that you are looking for, please do not hesitate to complete the contact form below to send an email to our Support Team.

Payment processing problem?

If your problem is related to payment and you experienced an error during the payment process, please first check to see if the payment was deducted from your bank account or not.

If the payment WAS DEDUCTED from your account, please email your proof of payment document to this addesss: proofofpayment@payfast.co.za so that payFast may verify the payment and complete the payment process back to Hollard.

If you can see the transaction in your banking account's Transaction history but it has not been finalized, finish the payment in the normal way and then send the proof of payment document to the payFast address above.

Until this payFast verification has been completed you will not have insurance cover. Please do NOT send your proof of payment anywhere else!


Send our Technical Support Team an Email





Thanks for your support - and we hope that we can solve your problem quickly.

Frequently Asked Questions

Have you visited our Frequently Asked Questions pages for information on:


  • Find answers about the general policy cover

  • Find answers about qualifying criteria & retroactive cover

  • Find answers for Costs and Payment questions

  • Find answers for technical support problems
Cick here to go to our Frequently Asked Questions ...

Technical Support
Call Dirk or Mal

Phone: +27 (0)87 150-8178
Cell: +27 (0)83 377-8640